Plainspoken notes on BPO, contact center operations, commercial insurance, and AI model evaluation. Fact-first, from work we have actually done rather than theory repackaged.
Before the country choice comes the category choice. A plain read on nearshore versus offshore, and how three geographies I have run stack up on language, time zone, scale, and cost.
Read the articleThe question is not whether to use AI. It is where AI does the work well, where a person still does, and how to design the split by outcome rather than automation rate.
Read the articleThe cheapest hourly rate rarely produces the cheapest operation. Here is the full cost stack a buyer should price before signing, and the comparison that actually holds up.
Read the articleTell us what you are trying to fix, scale, or evaluate. We will give you an honest read on whether we can help.
Contact us